53 posts tagged with "Solution Engineering"

Strategy and discovery told MonGo Bank what opportunity to pursue: a trusted hybrid AI service, not a generic cost-cutting chatbot. The next question is harder:

Is the bank actually ready to build, deploy and operate this solution—and which use cases should proceed, pilot, wait or die?

This article is Part II of the Banking Customer-Service AI playbook: readiness, maturity and prioritisation. It continues from Part I: Strategy and Discovery.

Before production, MonGo must show the hybrid customer-service AI is lawful, fair, secure, accountable, controllable and fit for purpose. The goal is not zero risk—it is proportionate controls, measured residual risk and evidence for every decision to continue, restrict or stop.

This article is Part VI of the Banking Customer-Service AI playbook. It follows Part I through Part V.

“Build a generative AI chatbot that reduces customer-service costs” is a common executive request. It is not yet a strategy, a problem statement or an investable use case. This article walks through Part I of the End-to-End AI Solution Engineering Playbook—strategy and discovery—using a realistic retail-banking customer-service scenario.

The worked example is MonGo Bank: a hypothetical retail and small-business bank with millions of customers, a large contact centre, mixed cloud and legacy platforms, and strict regulatory obligations. The goal is not to pick a model. It is to decide where AI should play, how the bank wins, what must be true and what evidence is required before further investment.

Artificial intelligence architecture is moving beyond simple chatbot development. Modern enterprise AI systems must connect to business applications, retrieve organisational knowledge, call external tools, follow security policies, manage long-running tasks and produce outputs that other software systems can reliably process.

The Claude Certified Architect – Foundations, commonly known as CCA-F, focuses on the architectural knowledge needed to design these systems using Anthropic’s Claude platform.

Updated: July 27, 2026

This guide explains the entire Artificial Intelligence Governance Professional certification syllabus in practical, exam-focused and operational detail.

It follows the IAPP AIGP Body of Knowledge version 2.1, which became effective for examinations taken on or after 2 February 2026. The Body of Knowledge is reviewed periodically and identifies the knowledge, skills, competencies and performance indicators that may be assessed in the examination.

This is an explanatory study resource rather than an official IAPP course or legal opinion.

Updated: July 27, 2026

The LangChain Certified Agent Engineer certification is designed to assess whether an engineer can manage the complete lifecycle of a production AI agent—not merely write a basic tool-calling loop.

LangChain describes the certification as covering the entire Agent Development Lifecycle, or ADLC. The exam gives equal weight to four domains:

1. Building agents
2. Testing agents
3. Deploying agents
4. Monitoring agents

Most AI engagements fail not because the organisation lacks frameworks, but because it has too many of the wrong kind. Teams accumulate strategy canvases, maturity models, scoring formulas and governance checklists until the methodology itself becomes the delivery risk. The practical response is not a larger catalogue. It is a core set: enough structure to run end-to-end AI solution engineering, and little enough that practitioners can actually use it.

Consulting sales is not advertising a service, sending a quotation and closing a deal. A firm such as PwC must connect market intelligence, brand and thought leadership, executive relationships, discovery, solution engineering, independence and risk controls, commercial modelling, contracting, delivery, benefits realisation and long-term account growth.

PwC UK describes consulting as combining strategy, technology and delivery, with an emphasis on outcomes rather than advice alone—spanning business operations, customer transformation, cloud, data and analytics, cyber, digital-core modernisation, risk and regulation, technology alliances and managed services.

Information security for AI should not exist as a pile of threat models, vendor questionnaires and one-off pen tests. ISO/IEC 27001 establishes an organisation-wide Information Security Management System—scope, policy, risk assessment, control selection, operation, audit, management review and continual improvement—so confidentiality, integrity and availability remain enforceable when models, retrieval systems, agents and suppliers change.

This is the Governance article for applying the EU AI Act on live work. Use it as a working playbook: define the system, map roles, screen prohibitions, classify risk, build the control and evidence pack, then calendar the dates that bind you.