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93 posts tagged with "Consulting"

ConsultAI OS lifecycle, workshops, and delivery

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Influence: The Psychology of Persuasion — A Complete Practitioner Guide

· 32 min read
AI Playbook author

Most people do not lose arguments because their logic is weak. They lose because a request was framed to trigger an automatic “yes”—a favour already received, a public stand already taken, a crowd already moving, a familiar face, a title, or a closing window. Understanding those frames is how you sell ethically, lead without coercion, and defend yourself when someone else is selling you.

Case A Parent: Meridian Insurance GenAI Productivity

· 2 min read
AI Playbook author

Case A parent. Meridian Insurance (composite) faces rising cost-to-serve. The board wants a GenAI plan this quarter. The COO sponsors; the CRO fears hallucination, privacy and audit gaps. Knowledge is fragmented; there is no enterprise evaluation framework. This overview states the decision and outcome. Expanded articles cover discovery, solution/commercial design and delivery.

Case B Parent: MonGo Bank Customer-Service AI

· 3 min read
AI Playbook author

Case B parent. MonGo Bank is the playbook’s worked retail-and-SME bank: millions of customers, a large contact centre, mixed cloud and legacy platforms, strict conduct and privacy obligations. The executive ask arrives as “build a generative AI chatbot that reduces cost.” This parent states the reframe and points to the expanded Banking CS series.

Persuading Through Stories: Detailed Sales Case Studies

· 37 min read
AI Playbook author

A persuasive sales story is not a rehearsed customer-success anecdote inserted into every meeting. It is a carefully selected narrative that helps a particular buyer recognise their current problem, understand the consequences of inaction, see themselves in a better future, trust that the proposed path is credible, and feel comfortable making the next commitment.

Shadowing Techniques for Improving Leadership Communication

· 31 min read
AI Playbook author

Communication is not improved simply by learning more vocabulary, memorising presentation formulas or watching successful speakers. A leader must be able to communicate clearly under pressure, adjust the message to different audiences, listen carefully, establish confidence, explain difficult decisions and guide people towards action.

One practical way to develop these capabilities is shadowing.

The Integrated 8D AI Solution Engineering Framework: Banking Customer-Service Final Playbook

· 15 min read
AI Playbook author

The 8D AI Solution Engineering Framework turns an unclear AI ambition into a valuable, secure, governed and operational service. For MonGo Bank, it transforms “build a chatbot to cut cost” into a trusted hybrid customer-service capability—and maps every framework from Parts I–VIII into one controlled learning cycle.